The View From Here

musings by John The Irishman

Archive for June 2008

Customer Service – Alive and Well !

with 3 comments

I journeyed to The Home Depot today in Rocky River, a CLE suburb that borders Lakewood on the West End.  I was just running in for a minute, but I had to use the little boy’s room first – when ya gotta go, ya gotta go.  What I witnessed was a classic moment in Big Box Store Customer Service.  It kind of helps one to understand why it takes so long to get phone help.

As I wandered back to the restrooms, I heard a guy on his cordless phone tell a customer “It was in this week’s ad ?  I’ll have to go look at it – please hold.”  He then preceeded to the restroom ahead of me (at least he washed his hands after), moseyed through the store with no sense of urgency whatsoever, and located the “ad rack” by the entrance.  He then – with the same lack of enthusiasm – meandering back to the Kitchen Department.  When he went to retrieve his phone from his pocket to address the customer’s question he dropped the phone, with the battery ejecting across the floor – dropped call !

Obviously I was shadowing him (from a distance – he didn’t know) to see how this played out, and it basically went exactly as I thought it would, except for the “dropped call” part.  Now I can better understand why it takes FOREVER to get telephone questions answered at these places – I really don’t think most employees care.  As stated, when ya gotta go, ya gotta go, but maybe they shouldn’t take the customer with them when they do…



Written by johntheirishman

Thursday, 26 June, 2008 @ 11:49 at 11:49

“I’ve Got Those Unemployment Blues…”

with 4 comments

OK – not really.  Oh, I’m unemployed right now, I just don’t have the blues about it.  I was actually going to start looking for another position in September, but once again “fate” played it’s hand.  My position was “eliminated by upper management” on Friday, June 6th.

I was employed by this company since April 2005 in Supply Chain Management and did not really enjoy my position, so I quit in July of 2007 – if you look in my archives I posted about it.  To make a long story short, they “hired” me back the next morning for a position in Facilities Management.  I actually gave them 6 weeks notice when I resigned, so I really never left the company.  I thought it was going to be a great situation but as stated earlier – I would be looking in the Fall.

This kind of thing has happened to me twice before, so it was old hat.  I was part of a large down-sizing in 1996 and again in 2004.  Ironically, if I would have still been employed by the company that let me go in 2004, I would have lost my job at the end of May as that company has closed.  Maybe I need to attract stronger companies !

My situation this time is a bit different than the previous ones too.  First off, the weather – then it was Winter, now it is Summer (almost) – YES !  I am also in a much better place financially as I had many more financial obligations and expenses than I do now.  As I have stated before in this forum, Slim and I try to live simple lives.  Society and marketing tries to tell people that they deserve the best, and of COURSE you can afford it.  Not falling “victim” to that logic helps a lot.

I’m not about to say that we’re on Easy Street, but we’re OK.  I will continue to cut coupons, shop for food bargains, hit the ethnic markets, and buy inexpensive cuts of meat that I can prepare using methods that make them fabulous !  We will curtail some spending, but for the most part we will not really have to change our lifestyle since we practiced these habits already.  I also have close to a month of my normal salary & benefits, and there is always unemployment benefits.

As for my job search – I’m not, really.  At this point in my life, I want to do something I will enjoy, not just collect a paycheck.  I am working around the house and yard, completing projects and keeping up The Estate.  I’m riding my bike more, working on my jump-shot & walking about town.  I am not planning to put the financial burden on Slim, just taking some time off to figure this all out.  God knows what He’s doing, and also what I’ll be doing – I just have to find what it is…



Written by johntheirishman

Wednesday, 18 June, 2008 @ 8:43 at 8:43

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